Design Thinking Blog

Overview of this Post: The d.school at Stanford has a bootcamp for students of Design Thinking. This article is an update on the projects and experiences of the participants.

Thoughts on this Post: It is interesting to see the process play out with those who are just learning the concepts.  This update also crosses into social uses of Design Thinking.

Original Post and Comments HERE at the d.school projects site

Redesigning Retirement

Our Bootcamp students wrapped up their second design projects this week, and the results were spectacular.

Twelve teams spent three weeks using the design process to re-invent “the Golden Years” for rebellious Baby Boomers. Students were asked to give particular focus to the empathy phase of the process, and develop a strong user Point of View (POV).

How do you do that? Partly by getting out into the world, spending time with people to understand their needs, then narrowing down to develop your solution when you’ve found a really rich need. Here’s an example of how that’s done:

This team–Micol Seferin, Lee Redden, Ashutosh Bagaria and Jacob Klein–had been out talking to users all over town. But when they realized they’d only talked to men, Ashutosh set up another interview, with a Stanford librarian who’d he’d met in his first week on campus. Her rediscovered passion for sewing and need to share it was so compelling, that they did what any great design thinking team would do: they narrowed down to focus on designing for her. That meant moving fluidly past the other users they’d talked with rather than getting stuck trying to design a one-sized-fits-all solution for everyone they’d talked with.

Another fundamental aspect of the design process is iteration: the ability to keep re-inventing your solution based on feedback you’re getting from users. That can be tough when the feedback is: “This sucks,” and you need to start over again. But that’s exactly what the Time Capsule for Superheroes team did when their first idea fell flat with users. Team members Juan Valverde, Karen Cheng, Matthieu Rouif and Tanya Flores tossed out their first idea and came up with something new. You can some of their iteration process through the story they told:

A huge congrats goes out to all of the Bootcamp teams for their great work on the Boomer challenge!

Caroline O’Connor on October 27, 2009 in

[d.school Tags: Agile Aging, Boot Camp, Design Process, Empathy | Permalink | Comments (0) | TrackBack (0) ShareThis]

Question of the day

Our bootcamp students are deep in prototype-test-iterate cycles for their second design project, and they’re asking a question that’s fairly universal for design-process learners:

Do I have to test my prototype with the same users I designed it for?

The short answer is: Heck no!

It’s always best to get as far out of your own experience as possible when you’re looking for users, because outside your comfort zone is where you’ll find the deepest insights. But when it’s crunch time and you’re zooming through prototypes, don’t be constrained because you don’t feel like you have time to go back to users. Sure, your roommate, classmate, or those veteran user-testers otherwise known as d.school staffers can always test a prototype in a pinch, even if they’re not the Baby Boomer you’re designing for. But before you go that route, spend one minute brainstorming a quick way to get to your user group, or a good analogy for your user group. (The analogous testers can sometimes produce the most serendipitous results.) Even if time is so short you think you can only get one user, go get them! A tiny time investment in user-testing can pay massive innovation dividends.

(Pictured user tester: maureenhanratty)

Caroline O’Connor on October 23, 2009